Every business conversation in one window for the whole team
WhatsApp Business API, Instagram Direct, Telegram, web chat and email in a single shared inbox. Your team sees full customer context, replies faster and never drops a lead.
Main screen
One feed for every channel. One context. One team.
Agents see every chat, tag, note and the customer's history without switching apps. Unread highlights, filters and saved replies are built in.
Real numbers from our customers
conversations a month through one shared inbox in the Magnum Alliance case
channels in one window
WhatsApp, Instagram, Telegram, web chat
average time to first reply
Before: 40 minutes
of history stays with the company
Not with the agent
access from anywhere
What a shared inbox does for your business
5 effects you will see in the first week
WhatsApp, Instagram, Telegram, web chat and email — no switching between apps.
Round-robin, by skill or by workload. Nobody sits idle and nobody drowns.
Cross-channel history, notes, tags, orders and deals — attached to every chat.
Personal and team templates, plus official Meta HSM templates for WhatsApp.
Pass a chat to another agent or department in one click, context intact.
What the inbox does out of the box
No setup, no code — working right after you connect your channels
Every messenger in one chronological feed with filters by channel, tag and agent.
360° customer profile
Every channel, contact, note and deal — in one place, attached to every chat.
A customer's WhatsApp, Instagram and Telegram threads merge into a single profile automatically.
Agents leave notes visible only to the team, with @teammate mentions.
Orders, payment status and stock levels come in through webhooks or ready-made connectors.
Label customers 'VIP', 'cold', 'bought a phone' — and reuse the segments in campaigns.
See when the customer first wrote, who replied and what they bought — nothing hidden.
When an employee quits, every one of their customers is handed to the team automatically.
Shared inbox FAQ
Yes. CareHub runs on the official WhatsApp Business API from Meta — connect several numbers and the whole team sees every conversation in one window with tags, filters and assignment rules. Agents never get lost between numbers or branches.
Set up your shared inbox
14-day free trial, no credit card required. Guided onboarding in 15 minutes.