Messaging analytics — see every dollar
Reply times, chat-to-sale conversion, agent workload, traffic sources and campaign ROI — in one dashboard.
Main dashboard
What is really happening in your messaging channels
One page — and you see reply times, volumes, conversion, workload and sources. No Excel, no manual exports, no guesswork.
What the dashboard tracks
view of all customer communication in real time
built-in team KPIs
channels in one report
WA / IG / TG / Web
raw data available via API
cohort periods deep
6 answers CareHub analytics gives you
Business questions you can finally answer precisely
FRT and TTR per agent and channel. SLA alerts when someone falls behind.
Chat-to-lead and lead-to-payment conversion — by channel, source and agent.
Workload by hour and day, time in conversation, every agent's activity.
UTM tags, ad campaigns, organic, repeat contacts — ROI per source.
Per WABA campaign: delivery, opens, clicks, replies, sales.
Inside the dashboard
Ready-made reports for real business questions, zero setup
FRT, TTR, team averages, anomalies and SLA alerts in real time.
Export and integrations
No vendor lock-in — all of your data is available for export and BI.
Download any report in one click, for any period.
Automatic daily or weekly export — to the right tab of the right document.
Every event (conversation opened, converted, sold) goes to your analytics system.
Raw data over a token-authenticated REST API.
SLA breaches, unusual volume spikes, an idle agent — instant notifications.
An automatic PDF report for management with key KPIs and trends.
Analytics FAQ
First response time (FRT), time to resolution (TTR), conversations per agent, chat-to-lead and lead-to-sale conversion, traffic sources (WhatsApp, Instagram, ads), template and campaign performance, and workload by hour and day.
Stop flying blind
14-day free trial. Every report is available as soon as your channels are connected.